Effective Date: September 1, 2026

Jacob Campbell Insurance Agency (“Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit www.jacobcampbell-agency.com, contact us, request insurance information or assistance, or otherwise interact with our services.

We safeguard personal, health, and insurance-related information in accordance with applicable federal and state privacy and security requirements, including the Health Insurance Portability and Accountability Act (“HIPAA”) where HIPAA applies to our activities.

Depending on how you interact with us, we may collect information such as:

• Contact Information: Name, email address, telephone number, mailing address, and other information you provide to us.
• Insurance Information: Information concerning the types of insurance or coverage you are interested in, including Medicare, individual and family health insurance, life insurance, and related products.
• Health Information: Health-related information that you voluntarily provide when it is relevant to evaluating insurance options, eligibility, enrollment, or servicing your request.
• Application and Enrollment Information: Information reasonably necessary to assist with insurance applications, quotes, eligibility determinations, or enrollment.
• Communications: Information you provide through contact forms, email, telephone calls, text messages, appointments, or other communications.
• Website and Technical Information: Information such as IP address, browser or device information, pages visited, referring pages, and other information collected through cookies or similar technologies.
• Documents: Files or documents you voluntarily provide when necessary to assist with your insurance needs.

Some health-related information may constitute Protected Health Information (“PHI”) under HIPAA when it is created, received, maintained, or transmitted in circumstances covered by HIPAA. Not all health-related information collected by a website or insurance agency necessarily constitutes PHI under HIPAA.

Unless specifically instructed otherwise, please do not submit highly sensitive information through a general website contact form or ordinary email.

This includes:

• Social Security numbers
• Medicare Beneficiary Identifiers or copies of Medicare cards
• Financial account or payment information
• Detailed medical records
• Copies of identification documents
• Other highly sensitive personal or health information

If this information is necessary to assist you with an application, enrollment, or other insurance service, we may provide or direct you to an appropriate method for submitting it.

We may use information we collect to:

• Respond to questions and requests for information.
• Help consumers understand and evaluate insurance options.
• Provide insurance quotes and consultations.
• Assist with insurance applications and enrollment when requested.
• Communicate regarding appointments, applications, coverage, and customer service matters.
• Maintain and service customer relationships.
• Provide marketing communications when permitted by applicable law and with any consent required by law.
• Operate, maintain, protect, and improve our website and services.
• Detect or prevent fraud, misuse, security incidents, or other prohibited activities.
• Maintain records as required for insurance, regulatory, contractual, or business purposes.
• Comply with applicable laws, regulations, carrier requirements, and lawful governmental requests.

Providing information to us does not guarantee eligibility for or enrollment in any particular insurance plan.

We do not sell your personal information or PHI for marketing purposes.

We may disclose information when reasonably necessary to provide requested insurance services or operate our business, including to:

• Insurance carriers, health plans, and other insurance-related organizations when necessary to provide quotes, applications, enrollment assistance, or requested services.
• Authorized insurance enrollment, quoting, or application platforms.
• Service providers that assist us with website hosting, communications, scheduling, customer management, information technology, security, and other business operations.
• Government agencies, regulators, law enforcement, courts, or other parties when required or permitted by law.
• Professional advisers or other parties when reasonably necessary to protect our rights, comply with legal obligations, or operate our business.

When HIPAA applies to information we maintain or disclose, we handle that information in accordance with applicable HIPAA requirements. Where required, appropriate contractual safeguards, including Business Associate Agreements, are used with service providers that handle PHI on our behalf.

We do not represent that every third-party service used by the Agency is subject to HIPAA. HIPAA-related safeguards are applied where required based on the nature of the information and the applicable relationship.

HIPAA applies only in circumstances defined by federal law. The Agency's involvement in health insurance or Medicare services does not necessarily mean that every interaction, record, or piece of health-related information is governed by HIPAA.

When we are subject to HIPAA with respect to particular PHI, we use reasonable and appropriate administrative, technical, and physical safeguards as required by applicable law.

Depending on the circumstances and applicable law, individuals may have rights concerning PHI, including rights relating to:

• Access to certain records.
• Amendment of certain records.
• Restrictions on certain uses or disclosures.
• Confidential communications.
• An accounting of certain disclosures.
• Receiving applicable privacy notices.

The availability and scope of these rights depend on the circumstances and applicable law.

This Privacy Policy is not intended to replace a HIPAA Notice of Privacy Practices when a separate Notice of Privacy Practices is required by law.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.

No website, email system, electronic transmission, or information-storage system can be guaranteed to be completely secure. You should therefore avoid transmitting highly sensitive information through unsecured methods unless specifically instructed to do so.

If a breach or security incident occurs that requires notification under HIPAA or another applicable law, we will provide required notifications in accordance with applicable legal requirements.

We may retain personal information for as long as reasonably necessary to provide requested services, maintain appropriate business and insurance records, comply with contractual obligations, resolve disputes, prevent fraud, and satisfy applicable legal and regulatory requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

Our website and service providers may use cookies, analytics tools, security technologies, and similar technologies to operate the website, understand website usage, prevent abuse, and improve the user experience.

For example, our website may use security tools such as Google reCAPTCHA to help protect website forms from spam and abuse. These third-party services may collect technical information in accordance with their own privacy policies and terms.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the website.

If you separately provide consent to receive text messages from Jacob Campbell Insurance Agency, we may send text messages consistent with the consent you provided. Messages may include customer-service communications, appointment information, requested insurance information, and, where appropriately authorized, promotional or marketing communications.

Consent to receive marketing text messages is not a condition of purchasing insurance or receiving services.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may receive a final confirmation message following your opt-out request.

Consent to receive SMS marketing communications should be obtained through the applicable consent mechanism where required and is not established solely by visiting this website or reading this Privacy Policy.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

If you provide your email address, we may use it to respond to your requests, provide customer-service or insurance-related communications, and send marketing communications when permitted by applicable law.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in applicable messages. Unsubscribing from marketing communications may not prevent us from sending non-marketing communications relating to an existing request, application, policy, appointment, or other service.

Jacob Campbell Insurance Agency may provide information and assistance regarding Medicare insurance options.

Medicare-related communications and marketing activities are conducted subject to applicable Centers for Medicare & Medicaid Services (“CMS”) requirements and applicable carrier or plan requirements.

Providing contact information or requesting information does not obligate you to enroll in a Medicare plan.

Our website may contain links to third-party websites, insurance carriers, enrollment systems, or other services.

Once you leave our website or provide information directly to a third party, that third party's privacy practices and terms may apply. We encourage you to review the privacy policies of websites and services before providing sensitive personal information.

Depending on the information involved and applicable law, you may contact us to request access to, correction of, or other action concerning personal information we maintain about you.

Certain information may need to be retained for legal, regulatory, insurance, contractual, fraud-prevention, or recordkeeping purposes. Accordingly, we cannot guarantee that every request to delete information can be fulfilled.

To submit a privacy-related request, contact:

Jacob Campbell Insurance Agency
9012 S Sooner Rd.
Oklahoma City, OK 73165

Phone: 405-388-6611
Email: jacob.campbell@healthmarkets.com

We may need to verify your identity before processing certain privacy requests.

Our website and insurance services are not directed toward children for the purpose of independently soliciting personal information from them. If information concerning a minor is necessary for an insurance application or coverage request, it should be provided by or with the involvement of a parent, guardian, or other authorized adult as appropriate.

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal and regulatory requirements.

When we make changes, we may update the effective date shown at the top of this policy. We encourage visitors to review this Privacy Policy periodically.

Questions about this Privacy Policy or our privacy practices may be directed to:

Jacob Campbell Insurance Agency
9012 S Sooner Rd.
Oklahoma City, OK 73165

Phone: 405-388-6611
Email: jacob.campbell@healthmarkets.com

Effective Date: September 1, 2026